this important before starting business ( tulisan bhasa inggris bisnis 2 )

This Important Before Starting Business

Finding a job these days is not an easy thing. Perhaps by creating a business can be one career field to ensure your survival. However, before deciding to create a business, there are things that must be known before forming a business.

Here are some things you should do when you already have a business.

• · Commitment

Any flying businesses who want to run, there needs to be a commitment in itself. The commitment is what makes a business can grow and be trusted by consumers. For example, your catering business and has worked with one company to serve lunch in the company, you must be a commitment every day to provide food. Make sure customers are satisfied with the taste of food and cleanliness, and timeliness. Do not let the food arrived during lunch hour was over.

• · Run in a professional manner

No matter how small your business, still has its own regulations and policies. You must have procedures in place, has a team working with their respective positions and have the client. Record and store all documents related to your business to be reviewed every month or three months.

• · Working with a reliable person

Very good, in doing business, you work with a reliable person. Moreover, if you're still an amateur, you need ideas and moral support and material. So, you should look for business partners who would be invited to develop business cooperation.

• · Be uncomfortable

Comfort does not make you progress. While the discomfort in your demanding business continue to think and move forward. Discomfort is more aimed towards the achievement of dissatisfaction in the business.

a letter of complaint ( bahasa inggris bisnis 2 )

a letter of complaint :

Ramadhani Aditya

32 Melinjo
Bekasi, Indonesian 12371

086627283635
adit@yahoo.com

Sejahtera Motor
56 Melati
Jakarta, Indonesian 12635


Wednesday, May 10th 2011

To whom it may concern:

On May 6th, I brought my car, Toyota avanza, to be repaired. My car would not start very early in the morning and had been towed to your repair shop. I was told around 9:00 a.m. that someone would contact me after lunch with an estimate. No one called so I had to call. I was then told that you were unable to even look at my car that day but would do so the next morning. On May 7th, by lunchtime I still had not received at call or estimate. Once again I called and was told someone would call me before the end of the day. The end of the day came and still no call. At this point your shop had my car for two days and I still did not know when it would be looked at or when I'd receive an estimate. The following morning I called again and was assured repeatedly that my car would be looked at that day. The day went by with no call, no estimate. At this point I was three days without a car, I'd received no communication from your shop other than when it was initiated by myself. I was desperate at this point and very disappointed. Of course, I had my car towed to another repair shop the very next morning.

I'm writing you this letter to make you aware of the severe lack of communication in your shop. I would not have been so upset at the delay in repairing my car had someone had the courtesy to just keep me informed. The not knowing and wondering was frustrating and showed little respect for my time and money. As this car was my only mode of transportation, it was crippling for me to be without a car for that length of time. I also incurred an additional cost of having my car towed twice.

At this point, an apology will not undo the damage done. However, I fully expect your shop to reimburse me for the cost of the additional tow.

Thanks in advance,

Ramadhani Aditya

a reply to a letter of complaint :

Dear Mr. Aditya

First, we want to sincerely apologize for the delay in replying to your letter dated 10 May. This is due to the technical inspection is required before we can give a satisfactory answer.

on the first day of delay we contact you after lunch to tell about your car, because your car has not got special treatment from our mechanic mechanic because on that day we were very busy taking care of other cars, and was forced to your car can not be completed in that day, and on the second day I again apologize for the delay we contact you because we're running out of stock spare parts for your vehicle and we had to order spare parts from the factory and require time for 4 days until the parts have been arrived at our workshop.

We sympathize with you and so sorry you are experiencing difficulties. However, we regret that there is no way we could be liable for all the time and costs occur. We hope that now you know the full facts in this case you will withdraw your claim and accept our solutions. We strive to improve our workshop services for no more complaints like this. And if you will use the services of our workshops, we promise to provide the best service for you.

Yours sincerely,

Igbonefo Victor

manager role in company management

Manager Role in Company Management

Here is a management role that must be played by the Manager:

1. Interpersonal Roles

Namely the relationship between the managers with the people around him, covering;

- Figurehead / Leaders Symbol: As a symbol of corporate events.

- Leader / Leader: Becoming the leader yag motivate employees / subordinates and resolve problems that arise.

- Liaison / Liaison: Liaison with internal and external parties.

2. Role Information

Is a role in regulating the information possessed good that comes from within and outside the organization, including;

- Monitor / Observer: Supervise, monitor, follow, collect and record the event or events that occur either obtained directly or indirectly.

- Disseminator / Spreader: Spread the information to the people within the organization.

- Spokeperson / Spokesperson: Representing the unit that leads to outside parties.

3. Role of Decision Makers

It is a role in making good decisions that determined its own and produced with the other party, including;

- Entrepreneur / Entrepreneurship: Creating ideas and creations are creative and innovative ways to enhance work unit performance.

- Disturbance Handler / resolver Problem: Finding a way out and the best solution of every problem that arises.

- Resource Allicator / allocator Resources: Determining who receives the resources and huge resources.

- Negotiator / Negotiator: Negotiate with parties within and external to work unit or corporate interests.