Ramadhani Aditya
32 Melinjo
Bekasi, Indonesian 12371
086627283635
adit@yahoo.com
Sejahtera Motor
56 Melati
Jakarta, Indonesian 12635
Wednesday, May 10th 2011
To whom it may concern:
On May 6th, I brought my car, Toyota avanza, to be repaired. My car would not start very early in the morning and had been towed to your repair shop. I was told around 9:00 a.m. that someone would contact me after lunch with an estimate. No one called so I had to call. I was then told that you were unable to even look at my car that day but would do so the next morning. On May 7th, by lunchtime I still had not received at call or estimate. Once again I called and was told someone would call me before the end of the day. The end of the day came and still no call. At this point your shop had my car for two days and I still did not know when it would be looked at or when I'd receive an estimate. The following morning I called again and was assured repeatedly that my car would be looked at that day. The day went by with no call, no estimate. At this point I was three days without a car, I'd received no communication from your shop other than when it was initiated by myself. I was desperate at this point and very disappointed. Of course, I had my car towed to another repair shop the very next morning.
I'm writing you this letter to make you aware of the severe lack of communication in your shop. I would not have been so upset at the delay in repairing my car had someone had the courtesy to just keep me informed. The not knowing and wondering was frustrating and showed little respect for my time and money. As this car was my only mode of transportation, it was crippling for me to be without a car for that length of time. I also incurred an additional cost of having my car towed twice.
At this point, an apology will not undo the damage done. However, I fully expect your shop to reimburse me for the cost of the additional tow.
Thanks in advance,
Ramadhani Aditya
Dear Mr. Aditya
First, we want to sincerely apologize for the delay in replying to your letter dated 10 May. This is due to the technical inspection is required before we can give a satisfactory answer.
on the first day of delay we contact you after lunch to tell about your car, because your car has not got special treatment from our mechanic mechanic because on that day we were very busy taking care of other cars, and was forced to your car can not be completed in that day, and on the second day I again apologize for the delay we contact you because we're running out of stock spare parts for your vehicle and we had to order spare parts from the factory and require time for 4 days until the parts have been arrived at our workshop.
We sympathize with you and so sorry you are experiencing difficulties. However, we regret that there is no way we could be liable for all the time and costs occur. We hope that now you know the full facts in this case you will withdraw your claim and accept our solutions. We strive to improve our workshop services for no more complaints like this. And if you will use the services of our workshops, we promise to provide the best service for you.
Yours sincerely,
Igbonefo Victor
